Customer Experience (CX) Optimization Specialist at FairMoney
📍 Lagos (Hybrid)
Full-time
🟡 70% complete
Description
Customer Experience (CX) Optimization Specialist at FairMoney
📍Lagos (Hybrid)
Apply 👇
https://jobs.workable.com/view/jvaaRwzgufnXBrG5fQt46N/hybrid-customer-experience-(cx)-optimization-specialist-in-lagos-at-fairmoney
Requirements
Requirements
●Bachelor's degree in a relevant field.
●3+ years' experience in CX Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
●Strong SQL and BigQuery experience.
●Strong Tableau dashboard development experience.
●Hands-on experience with Freshdesk/Freshchat/Freshcaller or other Freshworks products.
●Strong stakeholder management and project coordination skills.
●Experience working with Product and Engineering teams.
●Experience in a Customer Experience or Contact Centre environment is an added advantage.
Skills
Sql
Tableau